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The Poppy Factory visitor centre

Book Tickets Online


Explore the home of Remembrance in Richmond-upon-Thames.

Discover the story of the people behind the poppies at the charity’s visitor centre, where experts host a private and personalised visit for groups of 25 or more.

Established in the aftermath of the First World War, The Poppy Factory quickly developed into a community of wounded and injured veterans and their families. Groups can see first-hand how veterans still make Royal and regimental wreaths by hand and have a go at making their own poppy.

Visitors can book ahead to enjoy a delicious Factory Tea Break served by the factory’s veteran baristas, with fresh cakes made by in-house bakers 7Marvels. Younger visitors can enjoy a fun and educational exhibition treasure hunt.

Today, The Poppy Factory is a national charity that supports veterans with health conditions on their journey into all kinds of employment, helping hundreds of ex-Forces job seekers in England and Wales each year. By booking a visit, groups will support more veterans to rebuild their lives.


Group Visits:

The expert hosts at the visitor centre create a fascinating experience for visitors. From community outings and school trips to team-building and development sessions for military groups, The Poppy Factory is here for you to discover and explore.

Small groups can book visits on The Poppy Factory Discovery Days.

Larger groups can choose from either 'Entry only' tickets priced at £14 (including VAT) or 'Entry plus tea break' £20 (including VAT).

Please note, refreshments are only offered to groups that pre-book a Tea Break.


To book please contact:visit@poppyfactory.org  or book a slot online.

Guide Prices

Ticket TypeTicket Tariff
Per person£12.00 per ticket
Per person (including tea break)£18.00 per ticket

Please note, for any visits from 1st October 2023 'Entry only' tickets will be priced at £14 (including VAT) and 'Entry plus tea break' will be £20 (including VAT). The £75 holding deposit for large groups will remain the same



  • On-site catering


  • Facilities for groups


  • Parking with charge

Property Facilities

  • Dogs not accepted (except guidedogs)
  • Gift shop
  • Guided tours mandatory
  • Smoking not allowed

Target Markets

  • Accepts groups

Map & Directions

Public Transport Directions

The Poppy Factory is a 15 minute walk from Richmond train station. You can also catch the 65 bus from Richmond station to the Compass Hill stop, which is outside our visitor centre.

Our entrance is a sharp turn on Petersham Road, opposite a colourful poppy pedestrian crossing, a few hundred yards from Richmond Bridge.

We are unable to offer parking for individual cars or coaches but passengers can be set down by the coach at the entrance to our car park on arrival and collected after their visit.

Pay and display coach and car parking facilities are available at The Old Deer Park, Richmond (TW9 2RA), around 15 minutes’ walk from the factory and accessible from the A316. There are also NCP car parks available in Richmond town centre, around 10 minutes’ walk.

The Poppy Factory

Type:Heritage Centre

20 Petersham Road, Richmond, London, TW10 6UR

Tel: 020 8940 3305

Opening Times

Season (1 Jan 2024 - 31 Dec 2024)

* The Poppy Factory also offers occasional discovery sessions for individuals and smaller groups. In 2023, discovery sessions will run on Monday 6 February (10:30am), Wednesday 22 February (12:30pm), Monday 13 March (12:30pm), Wednesday 22 March (12:30pm), Monday 27 March (12:30pm) and Monday 3 April (12:30pm).

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