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The Poppy Factory visitor centre

Book Tickets Online


Explore the home of Remembrance in Richmond-upon-Thames as The Poppy Factory marks its centenary in 2022.

Discover the story of the people behind the poppies at the charity’s visitor centre, where experts host a private and personalised visit for groups of 25 or more.

Established in the aftermath of the First World War, The Poppy Factory quickly developed into a community of wounded and injured veterans and their families. Groups can see first-hand how veterans still make Royal and regimental wreaths by hand and have a go at making their own poppy.

Visitors can book ahead to enjoy a delicious Factory Tea Break served by the factory’s veteran baristas, with fresh cakes made by in-house bakers 7Marvels. Younger visitors can enjoy a fun and educational exhibition treasure hunt.

Today, The Poppy Factory is a national charity that supports veterans with health conditions on their journey into all kinds of employment, helping hundreds of ex-Forces job seekers in England and Wales each year. By booking a visit, groups will support more veterans to rebuild their lives.

Guide Prices

Tickets costs £12 per person (entry) or £18 per person (entry with tea break)



  • On-site catering


  • Facilities for groups


  • Parking with charge

Property Facilities

  • Dogs not accepted (except guidedogs)
  • Gift shop
  • Guided tours mandatory
  • Smoking not allowed

Target Markets

  • Accepts groups

Map & Directions

Road Directions

Train: Richmond StationTube: District line to RichmondBuses: 65, 33, 337, 371, 493, 969, 190, 391, 419.For further information visit www.tfl.gov.uk

The Poppy Factory

Type:Heritage Centre

20 Petersham Road, Richmond, Surrey, TW10 6UR

Tel: 020 8940 3305

Opening Times

* Groups of 25+ can book in advance online, with three slots available each day, Monday to Friday.
The Poppy Factory also offers occasional discovery sessions for individuals and smaller groups. In 2022, discovery sessions will run on April 25 (2.30pm), May 30 (11am and 2.30pm) and July 25 (2.30pm).

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